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Remedi

Px Terms of Use

PX TERMS OF USE

Welcome to Remedi Innovations Sdn Bhd (1246783-M) (“Remedi”, “we”, “our”, “us”). These Terms of Use (“Terms”) govern your use of our patient portal system, PXremedi (“System”) through our website and mobile application (collectively, “Platform”) and the resources and services we make available on our Platform (collectively, “Services”). We use the word “you” (and “your”) to refer to any individual user of our Services who has registered for an account to use the System.

Our Privacy Policy forms part of these Terms and describes how your personal data is collected, used and stored through the use of the System.

ACCEPTANCE

  1. Please take a moment to read these Terms carefully before using any of the Services. These Terms are a legal contract between us and each person who uses the Services and are accepted by using our Platform. We reserve the right at our sole discretion to make changes to these Terms from time to time. We do not assume any obligation to notify you of any changes to these Terms.
  1. You understand that these Terms govern the terms and conditions under which you may access and use the System and all written and other materials displayed or made available through the System, which may include, without limitation: clinical and medical documentation, health records, text, photographs, images (“Content”) collected, entered, created or otherwise provided by the clinic or health provider subscribing to use the clinic management platform (“Subscriber Clinic”).
  1. By accessing and using the System, you acknowledge and confirm that you have read and understood these Terms, and you agree to comply with these Terms. If you disagree with any of these Terms, please do not use the System. Your continued use of the System following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so that you are aware of any changes, as they are binding on you.

ACCOUNT REGISTRATION

  1. You understand that the System is not available for use by persons under 18 years of age. If you are under 18 years old, please contact us at
  1. You acknowledge that registering an account in the System (“Account”) is subject to any eligibility criteria published within the System from time to time. We reserve the right to accept or reject any person’s Account registration in our absolute discretion.
  1. If submit an application to register an Account, you warrant that:
  • you have provided truthful and accurate information;
  • if you have submitted an application on behalf of another person, that you have the lawful authority and/or consent of that other person to bind them to these Terms.
  1. If you are patient registered with an Account, you agree to the following terms:
  • You must provide a valid email address and/or mobile phone number at the time of your application for an Account;
  • If any of the details you provided when you registered your Account change, you must promptly update your Account details using the Account settings in the System, or otherwise by contacting us at info@remedi.my;
  • You will not provide your Account username or password to any person and you shall be solely responsible for the confidentiality and security of your username and password and any use of your Account, including unauthorised use; and
  • You agree to notify us immediately upon becoming aware or suspecting that another party has accessed your Account or is aware of your username or password.

USE OF THE SYSTEM

  1. Users of our Services are expected to behave responsibly and to show respect to our people, our intellectual property and the law. In addition, you must not:
  • “frame” or “mirror” any content from our Services on any other website or server;
  • post or transmit any material that is unlawful, harmful, defamatory, obscene, profane, discriminating, harassing, threatening, infringing of intellectual property, invasive of privacy rights, or otherwise objectionable;
  • harvest, scrape or otherwise collect information about others from our Services, including names and email addresses;
  • use any robot, spider, or other automatic devices, process, or means to access our Service for any purpose, including monitoring or copying any of the material on our Service;
  • use any manual process to monitor or copy any of the material on our Service or for any other unauthorised purpose without our prior written consent;
  • probe, scan or test the vulnerability of the Services or any web site, or breach the security or authentication measures of the Services;
  • forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send on or through the Services;
  • pretend that you are, or that you represent, someone else, or impersonate any other individual or entity;
  • act in any way that violates any applicable national or international law or regulation;
  • exploit, harm, or to attempt to exploit or harm minors in any way by exposing them to inappropriate content or otherwise;
  • transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation;
  • in any way that infringes upon the rights of others, or in any form is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;
  • to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of our Service, or which, as determined by us, may harm or offend Company or users of our Service or expose them to liability;
  • use our Service in any manner that could disable, overburden, damage, or impair our Service or interfere with any other party’s use of our Service, including their ability to engage in real-time activities through our Service;
  • introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful;
  • attempt to gain unauthorised access to, interfere with, damage, attack or disrupt any parts of our Service, the server on which our Service is stored, or any server, computer, or database connected to our Service or otherwise attempt to interfere with the proper working of our Service. 

THIRD-PARTY SOFTWARE AND SYSTEMS

  1. You acknowledge that the System has integrations with third-party software and systems (“Third-party Vendors”) to enable functionality such as:
  • virtual consultation;
  • delivery of medication;
  • payments for services;
  • secure encrypted file transfer services, for example, to transfer medical certificates and test results; and
  • secure cloud storage of information.
  1. When you access Services provided by a Third-party Vendor through the System, you agree that:
  • your use of software or services provided by a Third-party Vendor is at your sole risk;
  • your personal information may be provided to these Third-party Vendors to the limited extent necessary for these vendors to provide services to you;
  • you should familiarise yourself with the terms and conditions of use and privacy policies of these Third-party Vendors; and
  • we are not responsible for security, integrity, confidentiality, authenticity or privacy practices of any transactions or communications made through the System that is beyond our reasonable control or managed by Third-party Vendor, including Stripe whom we use as our payment gateway provider that allows you to make payment without direct contact with the Subscriber Clinic.
  1. You acknowledge and agree to comply with all applicable terms of service for Apple Inc (“Apple”) and Apple’s App Store, and for Google LLC (“Google”) and Google Play, and for any other third-party application store. You understand and agree that Apple, Google and any other third application store are third party beneficiaries of these Terms, and that such parties have the right to enforce these Terms against you in their capacity as a third-party beneficiary.
  1. These terms only apply to your use of any System in the Platform. You agree that these Terms are an agreement between you and Remedi and not between you and Apple, or you and Google, or you and any other third party application store.

WE DO NOT PROVIDE HEALTH SERVICES OR ADVICE

 

  1. The System is a secure software-as-a-service which provides you access, including but not limited to, personal health information and medical records collected at the clinics you visit, and the ability to schedule appointments with your doctor. We do not provide health services, health advice or health opinions of any kind through the System or otherwise. If you are a patient of one of our Subscriber Clinics, your clinic or practitioner controls your Content. For information about your Content including patient files and data, please contact your clinic directly.
  1. We do not recommend or endorse, nor are we affiliated with, any particular health service provider or organisation or health practitioner.
  1. The presentation of Content on the System or Platform does not necessarily establish a provider-patient relationship between you and the provider of Services and is not intended as a solicitation of individuals to become patients or clients of the provider of Services.

DISCLAIMER OF WARRANTIES

  1. The System is provided “as-is” and “as-available”. NEITHER REMEDI NOR ANY PERSON ASSOCIATED WITH REMEDI MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, CURRENCY, CONSISTENCY OR AVAILABILITY OF THE SERVICES, CONTENT AND SYSTEM. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
  1. You assume full responsibility and risk of loss of private information resulting from the downloading, printing and/or accessing of your records or any other Content via the System, which includes, but is not limited to loss of privacy of such records or any data. Remedi assumes no accountability and disclaims all liability resulting from inaccuracies or inaccessibility in the system, platform and any software, communication lines, the Internet, your Internet Service Provider (ISP), or technical issues originating from the computer or device that you use to access the System.

FEES

  1. You must pay the fees and charges (if any) as published on the System and/or within the System for the Services you’ve selected at the time and in the manner described. We will not be responsible for any fees and/or charges which the Subscriber Clinic charges you for any of their services provided to you directly.

LIMITATION OF LIABILITIES

  1. In no circumstances will REMEDI be liable for any direct, incidental, consequential or indirect damages, personal injury, death, damage to property, loss of property, loss or corruption of data, loss of profits, goodwill, bargain or opportunity, loss of anticipated savings or any other similar or analogous loss resulting from a person’s access to, or use of, or inability to use the System, including any damage or loss of property, whether based on warranty, contract, tort, negligence, in equity or any other legal theory, and whether or not Remedi knew or should have known of the possibility of such damage, loss, personal injury or death, or business interruption of any type, whether in tort, contract or otherwise.
  1. UNDER NO CIRCUMSTANCES SHALL REMEDI, ITS PROVIDERS, DIRECTORS, EMPLOYEES, AGENTS AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS, BE LIABLE FOR ANY DIRECT DAMANGES OR EXPENSE FOR (I) THE ACTS, OMISSIONS OR CONDUCT OF ANY THIRD-PARTY (II) ANY ACCESS, USE, RELIANCE UPON, OR INABILITY TO USE ANY MATERIALS, CONTENT, OR SERVICES LOCATED AT, OR MADE AVAILABLE ON THE SYSTEM, OR ANY WEBSITE LINKED TO OR FROM THE PLATFORM, REGARDLESS OF THE CAUSE AND WHETHER ARISING IN CONTRACT, TORT OR OTHERWISE. THE FOREGOING LIMITATION SHALL APPLY EVEN IF REMEDI KNEW OF OR OUGHT TO HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

INDEMNITY

  1. You agree to indemnify, defend, and hold harmless Remedi and its providers, directors, employees, agents and their respective successors and assigns, from and against any and all claims, demands, liabilities, costs, or expenses whatsoever, including, without limitation: legal fees and disbursements resulting directly or indirectly from (i) your breach of any of the terms and conditions of these Terms; (ii) your access to, use, misuse, reliance upon, or inability to access or use the System and/or Platform (iii) your use of, reliance on, publication, communication, distribution, printing, uploading, or downloading of anything (including the Content) on or from the System.

INTELLECTUAL PROPERTY

  1. Remedi owns, or has obtained the rights to use, all intellectual property rights in the System (excluding Content provided by Subscriber Clinics) and the Platform. This includes the features, functionality, underlying software and technology that operates the System. Except to the extent permitted in these Terms or as required under law, the System must not be accessed, used, republished, reproduced, copied, sold, modified or otherwise exploited (in full or in part), without our express written consent.
  1. Subject to these Terms, you are hereby granted a limited, non-transferable, and non-exclusive license to access, view and use the System for your personal, non-commercial use.
  1. The Subscriber Clinic shall own all information and data transmitted and uploaded by you through the System and Services, which shall include Content. The Subscriber Clinics are responsible for ensuring that their collection and use of Subscriber Data complies with applicable laws and regulatory requirements in Malaysia.

ANONYMIZED/AGGREGATED DATA

  1. Remedi may use computer-generated algorithms to gather anonymous and aggregated information from Content in order to assist in our continued development and improvement of the Services, and for research, data analysis, benchmarking, statistics or trend analysis. We will ensure that none of the information we gather identifies, or could be used to identify, any user or patient. We may share such anonymized information with Subscribers Clinics and others, for example, by providing insights into most common conditions, most popular treatments or benchmarking fees against industry or regional norms.

TERMINATION

  1. Remedi may terminate or suspend access to the Services or System, or suspect or deactivate a Subscriber Clinic or your Account, if the Subscriber Clinic or you breaches any obligations under these Terms. We may also terminate a Subscriber Clinic’s subscription if they are no longer providing Services. We will use best efforts to notify you in advance of any suspension or termination however there may be some cases where we need to suspend or terminate access immediately in order to prevent harm to others.
  1. If these Terms, your Account or your access to the System is terminated, you must not access, browse or visit the System.

ACCOUNT CLOSURE

  1. If you wish to close your Account, please contact us by emailing us at info@remedi.my. Alternatively, you may close your Account using settings option provided in the System.
  1. Once your Account or your access to the System is terminated, you will not have access to any of the Content.

GOVERNING LAW

  1. These Terms are governed by the laws of Malaysia and each party submits to the exclusive jurisdiction of the Malaysian courts. In the event of a conflict of a state and federal law within the Malaysian law, the federal law shall prevail for the purposes of interpretation of these Terms, unless such conflict shall be expressly waived by the Parties in writing.

WAIVER AND SEVERABILITY

  1. No waiver by Remedi of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Remedi to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
  1. If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

CONTACT US

Please send your feedback, comments, and requests for technical support by emailing us at info@remedi.my